Friday, 28 May 2021
Why should your business embrace audio? In this special interview with audio expert and coach, Rob Lawrence, James and Mark discuss why they started Impromptu Business Chat, and how it has helped them build relationships with their clients and contacts during the last year.
Friday, 14 May 2021
In this week's episode of Impromptu Business Chat, James and Mark chat about the challenge for businesses and their people returning from furlough, including changes to anxiety, confidence and motivation levels.
Wednesday, 12 May 2021
The series finale is a chat with Karen Hester, Chief Operating Officer of Adnams brewery in Southwold. Karen describes her story as ‘from mop to top’ – starting her career at Adnams as a cleaner, she’s now an award winning, glass ceiling breaking COO.
Friday, 07 May 2021
In this week’s episode of Impromptu Business Chat Mark and James chat about how business owners can share in their teams anticipated changes to working practices in life after lockdown
Wednesday, 05 May 2021
Judy walks Chris through exactly what the customer experience really is; how staff need to be encouraged to take ownership of this experience; and how a business’s values and strategy must be key in all decisions. Judy’s overall insights for, and message to, businesses in the sector is an important one not to be missed and is essential listening for anyone working at any level within the sector.
Friday, 30 April 2021
Mark and James welcome special guest, TEDx Talk presenter and neuro-linguistic programming (NLP) legend, Owen Fitzpatrick! They chat about the language of leadership, the science of decision making, reframing the language we use to motivate and positively influence ourselves and those around us, and how this applies to businesses!
Wednesday, 28 April 2021
Chris chats to Oliver Brown, General Manager at Wivenhoe House Hotel, about all things hospitality and lockdown; his experience on the board of Visit Essex; and his work with the University of Essex’s Edge Hotel School and Hospitality Action.
Friday, 23 April 2021
In this weeks episode of Impromptu Business Chat, James and Mark chat about how business owners and their teams can use body language to build rapport on video calls.
Friday, 16 April 2021
In this week's episode of Impromptu Business Chat, Mark and James talk about the importance of business owners challenging and embracing their use of technology.
Wednesday, 14 April 2021
Series 2 launches with a real treat – a behind the curtains look at Thursford, famous for its Christmas Spectacular show, weddings and more. A favourite of locals, tourists, and celebrities alike! Chris chats to brothers Charlie (General Manager) and George (Project and Marketing Manager) Cushing.
Friday, 02 April 2021
This episode can best be summed up by the word’s ‘inspiration’ and ‘perspiration’! James and Mark chat to special guest, and professional adventurer, Freddie Bennett. Listen to how Freddie uses the lessons he’s learnt in life to advise and inspire businesses on how to motivate their teams and embrace change.
Friday, 26 March 2021
In the first episode of series four, Mark and James chat about the importance for business owners and their teams to take effective breaks to recharge their batteries.
Wednesday, 24 March 2021
In the final episode of series 1, Chris chats to Richard Turvill. Operating out of Great Yarmouth and Cambridge, Camplings are the region’s leading laundry and linen supplier to the hospitality, food production and leisure sector. Richard and his team had to find ways to pivot and adapt during the last 12 months, and his insights into lockdown, technology, Brexit and business in general are invaluable.
Wednesday, 17 March 2021
In this week’s episode, Chris chats to Ruth Knight, business owner and former chair of Visit the Broads. This valuable conversation can be summed up into: innovation; implementation; change; and passion for the sector.
Friday, 12 March 2021
In this week's episode of Impromptu Business Chat, James and Mark chat about the likely challenges businesses will face as lockdown restrictions are eased and hopefully removed as the UK moves targets its "VC Day" on 21 June 2021.
Wednesday, 10 March 2021
Richard reflects honestly on lockdown, giving his insights into what the day-to-day has looked like for The Assembly House this past year; now “the poshest drive through in the city” – his words. He also talks openly about how Eat Out to Help Out was financially a life raft, but probably not the morally right thing to do.
Wednesday, 03 March 2021
Philip freely admits that he can’t change a keg, but he can balance the spread sheet! As a self-confessed ‘glass half full’ man, Philip has high hopes for the sector moving out of COVID-19. His insights are key for anyone working in the sector, at any level, and business leaders who’ve been impacted by closures or restrictions during the last year.
Tuesday, 02 March 2021
In this week’s Business Insights Chat, Ian Fitch speaks to Mark Ferguson, managing director of Castle Colour Packaging, a specialist packaging manufacturer in Norwich. Mark’s insights into lockdown offer a unique perspective in this series, as they were identified as an essential business at the start of the first lockdown.
Friday, 26 February 2021
In this special episode Mark and James pick the brains of marketeer extraordinaire, Damian Horner. They draw out some amazing advice, tips and insights from Damian that are relevant to SME Business owners on the use of marketing and marketing strategies in the digital age.
Wednesday, 24 February 2021
Launching this series of Tourism Business Chat is an interview between Chris Scargill and Andrew Hird; General Manager at Woodland Holiday Park in Norfolk, and Chairman of Visit North Norfolk Coast and Countryside. Chris and Andrew reflect on the issues that the tourism sector has faced in the last 12 months and look at what can be done to help businesses rebuild and grow.
Tuesday, 23 February 2021
In this week’s Business Insight Chat, Ian Fitch talks to William Coe, managing director of Coes, an independent company of department stores, who have been trading since 1928! This chat offers an incredible insight into how a prominent local business has learnt, and continued to grow during a tough time for retail, and is not to be missed.
Friday, 19 February 2021
In this week's episode of Impromptu Business Chat, James and Mark chat about the benefits of sleep for business leaders and their teams, and share 3 top tips on ways to improve the quality of our sleep.
Tuesday, 16 February 2021
In this episode of Business Insights Chat, partner Ian Fitch talks to Susanna Rendall, group managing director of The Boxford Group. The group owns the award-winning Stoke-By-Nayland Resort, Peake Fruit Ltd and Boxford Suffolk Farms.
Friday, 12 February 2021
In this weeks episode of Impromptu Business Chat, James and Mark share their experiences of the video blues. Since the first lockdown, businesses have become ever more reliant on video calls, but is it now starting to impact our metal health and wellbeing.
Tuesday, 09 February 2021
In this week's Business Insights Chat, partner Ian Fitch talks to Oliver Paul, co-owner of the hugely popular Suffolk Food Hall. Oliver discusses how he believes there is now a strong place in the market for small, and owner-managed businesses; the 'Venus and Mars' approach to building your team, and much more, not to be missed!
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